Hi Patrick,
Thank you for taking the time to share your feedback with us.
We genuinely apologize for any inconvenience you may have experienced.
After carefully reviewing your order information, we confirmed that your order was processed within our specified fulfillment timeframe and shipped via USPS couriers.
Unfortunately, an unexpected delay occurred during shipment, causing inconvenience. We sincerely regret this, as once the package is with the couriers, it is beyond our immediate control.
Considering the current status of the shipment with USPS courier, it's delightful to note that the delivery has successfully reached your location.
We want to assure you that we are taking steps to minimize such occurrences in the future. Please feel free to reach out to us for assistance either through email at support@bikeberry.com or by contacting us directly at 1.800.317.0479. Our commitment is unwavering, and we are fully dedicated to addressing any concerns you may have. Your understanding is greatly appreciated.
Best regards,
