At BikeBerry.com, we believe that our employees are the Company's most valued asset. It is critical to our future that we continue to attract, develop and retain the best employees in the e-commerce industry.  We search for talented individuals who share our values while offering new perspectives and creativity generated from diverse experiences and interests.

BikeBerry.com offers the freedom of a startup with the stability of a profitable and growing company. BikeBerry.com strives to create an exciting, challenging and rewarding work environment that allows our employees to flourish.  We believe in hard work and a fun atmosphere. We even offer a casual dress work environment which helps bolster productivity and creativity.

BikeBerry.com is pleased to offer:

• An exciting opportunity for growth
• Great culture and perks.
• Opportunity for advancement
• Fun work environment
• Performance incentives

We currently have career opportunities at our corporate headquarters location in beautiful Brea, California.

If you are interested in a career in the fast paced e-commerce industry, please respond to our advertisement by:

• Email to: jobs@nichewebstores.com

Bikeberry, Inc. is an equal opportunity employer

Job Title: Customer Service Representative – Brea, CA

Classification: Part-time or Full-Time - Hourly 

 Customer Interface: External/Internal

Department: Customer Service

The Customer Service Department is a critical part of the BikeBerry.com mission to deliver Expert, Timely, and Professional customer service to all BikeBerry.com’ customers.

In a fun and fast-paced environment, this position requires heavy phone and email communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.

Responsibilities:

• To assist customers with sales
• Answer incoming customer emails using our CRM tool
• To place orders over the internet
• To answer incoming phones, check voicemail, make outgoing calls
• To use our order management system to check orders, customer inquiries, research credit card charges.
• Demonstrates clear and polite written and oral communication
• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate, and professional customer service.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates knowledge and use of departmental resources, policies, and procedures.
• Answers messages in authorized email queues as directed by Customer Service Manager.
• Understands and correctly uses Customer Service Tools.
• Maintains acceptable call lengths and email handle time, while remaining friendly and informative.
• Maintains productivity (currently measured in Contacts Per Hour - CPH) at or above published standard for skill group.
• Creatively problem solves and troubleshoots customer concerns/issues.
• All contacts should meet bikeberry.com expectations for quality.
• Utilizes multi-line phone to conduct daily activities.
• Actively seeks solutions and identifies trends to appropriate personnel while including possible solutions or suggestions.
• Demonstrates appropriate sense of urgency for email response times and phone service levels.
• All other duties as assigned.

Position Requirements:

• High School Diploma or equivalent a minimum.
• Previous experience with Customer Service preferred.
• Basic computer & internet/email knowledge required.